FAQ

Paypal & Alipay.
If you want to pay by bank card please contact our customer service: jion6221@gmail.com

If the parcel is lost or can not be received out of force majeure, we will offer full refund.
Before the shipping, we will send customer videos of the finished doll and packaging video to guarantee the interest of customers.

2-5days.

Our working hour is Mon-Sun, 9am-10pm.
We will response witnin 2 hous in working hour and within 8 hous in non-working hour.

After payment is completed, we will send you the order number via email and SMS within 24-48 hours.
Once you have obtained the tracking number, please go to the "Check Order Status" page to check the package information or contact customer service directly to inquire about the logistics information.

18-30 days (please note that some countries have fewer flights, so delivery times may be delayed)

Yes.
But if you have added electrical functions for your doll, pls keep electrical components away from water.

Comb hair with comb.
wash hair with shampoo.
dry it with towel.
keep it in the air until it dry.

Apply baby powder.

similarity rate: hard silicone head > soft silicone head > TPE head; hard silicone body > TPE body.
Price: hard silicone head > soft silicone head > TPE head;
Pls refer to our blog to learn more information.

Customization requires creating mold, which is costly.
Customized dollis made of made of silicone doll, which is more durable and more lifelike than TPE doll.
Similarity rate of customized dollis 80%.
Production time is 40 days and video verification before shipping is supported.